Shipping & Returns

Return Questions

What is the policy on returns?

ALL SALES OF CDs, DVDs, PRINT ITEMS, AND PERSONALIZED ITEMS ARE FINAL. We will accept returns or exchanges of other items within thirty (30) days of date of shipment. A fifteen percent (15%) restocking fee will apply. Purchaser is responsible for the cost of shipping for returned items. All items must be returned with original tags and packaging. Returns will be processed within 7-10 days of receipt.

Select Sale Merchandise can also be noted as FINAL SALE and is not eligible for a return or an account credit.

What is the return shipping address?

ATTN: Customer Support
4006 Belt Line Rd #100,Addison,TX 75001  

Shipping Questions

Shipping Transit Times

  • Domestic Shipments Economy/Ground - 5 to 7 business days
  • Expiated shipping - up to 2 business days
  • *Transit times do not include order processing times*

How long will it take to produce my order before it ships?

All stock items, with current product availability, will fulfill within 1-3 business days.

All custom print items, 

Nerium has partnered with Vistaprint to provide you high quality Custom Printed items at the best price.

Items available are:

  • Business Cards
  • Labels
  • Auto Decals

Clink on the link to create a login and purchase to purchase your items.

Production and Shipping Time

Example:

3 - 5 business days to produce/fulfill + 2nd Day shipping = 5 – 7 business days.
Custom Banners and Specialty items produce/fulfill 7 - 10 days.

You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.

Can I ship my order to my P.O. Box?

Yes, but only the U.S. Postal Service can deliver to a P.O. Box. UPS and FedEx cannot deliver packages to P.O. Boxes.

Can I ship to more than one location on one order?

There is a limit of one “ship to” address per order.

Why didn't I receive my order this weekend even though I selected an expedited service?

Expiated shipments are delivered Monday through Friday ONLY and dependent upon product availability.