Shipping & Returns

Return Questions

What is the policy on returns?

ALL SALES OF CDs, DVDs, PRINT ITEMS, AND PERSONALIZED ITEMS ARE FINAL. We will accept returns or exchanges of other items within thirty (30) days of date of shipment. A fifteen percent (15%) restocking fee will apply. Purchaser is responsible for the cost of shipping for returned items. All items must be returned with original tags and packaging. Returns will be processed within 7-10 days of receipt.

What is the return shipping address?

ATTN: Customer Support
200 Swisher Road, Lake Dallas, TX 75065 USA

Shipping Questions

Shipping Transit Times

  • Domestic Shipments Economy - 5 to 7 business days
  • Ground - up to 4 business days
  • 2nd Day - up to 2 business days
  • Standard Overnight - 1 business day
  • International Economy - Typically 7 to 15 business
    (depending on country)
  • International Priority - Typically 5 to 7 business days
    (depending on country)
  • International Mail - 3 to 4 weeks
  • Canada Economy - 5 to 10 business days
  • Australia Economy - 7 to 15 business days
  • Economy - 7 to 15 business days

*Transit times do not include order processing times*

How long will it take to produce my order before it ships?

All stock items, with current product availability, will fulfill within 1-3 business days.

All custom print items will take 3 - 5 business day to process & produce.

Production and Shipping Time

Example:

3 - 5 business days to produce/fulfill + 2nd Day shipping = 5 – 7 business days.
Custom Banners and Specialty items produce/fulfill 7 - 10 days.

Same day shipping is available for in-stock items using Standard Overnight, only if your order is placed by 12:00 noon CST. If an item(s) is not in-stock at the time your order is fulfilled, the item(s) will be removed from your order and the remainder of your order will ship. You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.

Can I ship my order to my P.O. Box?

Yes, but only the U.S. Postal Service can deliver to a P.O. Box. UPS and FedEx cannot deliver packages to P.O. Boxes.

Can I ship to more than one location on one order?

There is a limit of one “ship to” address per order.

Why didn't I receive my order this weekend even though I selected an expedited service?

Overnight or 2nd Day shipments are delivered Monday through Friday ONLY and dependent upon product availability or order production time on customized print. Overnight Orders placed by 12:00 NOON CST Friday, will arrive on MONDAY. 2nd Day Air Orders placed by 12:00 NOON CST Friday, will arrive Tuesday. Please be certain to give a physical ship to address (no P.O. boxes) for expedited shipments.

What is FedEx International Mail?

FedEx International Mail is a service that FedEx provides to ship internationally using the local postal service.

How does FedEx International Mail work?

A FedEx courier will pick up your order and take it to a FedEx mail sorting facility. The postal agency sorts, stamps and transports your mail directly to the appropriate foreign postal authorities. The foreign postal authorities deliver your mail. Should I ship to my PO Box when using FedEx International Mail? Yes, please use any address that can accept postal mail. If your destination cannot accept mail, then you will need to use your PO Box or another FedEx service.

How long does FedEx International Mail take for delivery?

Please allow 3-5 business days to process your order then 3-4 weeks for delivery. With any postal service, weather and customs may delay your order further. Use FedEx International Mail to send materials that are less time sensitive than those you would ship using FedEx shipping services.

Will I receive tracking information if I ship with FedEx International Mail?

No, since your order will be shipped via the postal service, there will not be any tracking information.

Why am I paying more when I receive my international package?

The recipient of the shipments outside of the United States, will be responsible for paying duties and taxes upon receipt. Customs policies vary among countries, please contact your local customs office for additional information.

Custom charges are applied due to international trading standards/requirements and are not solely implemented by our shipping polices.