What is the policy on returns?
ALL SALES OF CDs, DVDs, PRINT ITEMS, AND PERSONALIZED ITEMS ARE FINAL. We will accept returns or exchanges of other items within thirty (30) days of date of shipment. A fifteen percent (15%) restocking fee will apply. Purchaser is responsible for the cost of shipping for returned items. All items must be returned with original tags and packaging. Returns will be processed within 7-10 days of receipt.
What is the return shipping address?
ATTN: Customer Support
4006 Belt Line Rd #100,Addison,TX 75001
Shipping Transit Times
- Domestic Shipments Economy/Ground - 5 to 7 business days
- 2nd Day - up to 2 business days
- *Transit times do not include order processing times*
How long will it take to produce my order before it ships?
All stock items, with current product availability, will fulfill within 1-3 business days.
All custom print items will take 3 - 5 business day to process & produce. Nerium International utilizes an external vendor for all custom print orders.
Production and Shipping Time
3 - 5 business days to produce/fulfill + 2nd Day shipping = 5 – 7 business days.
Custom Banners and Specialty items produce/fulfill 7 - 10 days.
You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on status of your order, login and go to your order in MY ACCOUNT or contact our support team.
Can I ship my order to my P.O. Box?
Yes, but only the U.S. Postal Service can deliver to a P.O. Box. UPS and FedEx cannot deliver packages to P.O. Boxes.
Can I ship to more than one location on one order?
There is a limit of one “ship to” address per order.
Why didn't I receive my order this weekend even though I selected an expedited service?
Overnight or 2nd Day shipments are delivered Monday through Friday ONLY and dependent upon product availability or order production time on customized print. Overnight Orders placed by 12:00 NOON CST Friday, will arrive on MONDAY. 2nd Day Air Orders placed by 12:00 NOON CST Friday, will arrive Tuesday. Please be certain to give a physical ship to address (no P.O. boxes) for expedited shipments.