We are here to help
This is a short list of our most frequently asked questions.
- How do I contact Customer Service?
- What are your business hours?
- What if I wish to place a large order?
- My credit card statement has a charge from Nerium Store on it. Who is Nerium Store?
- Can I change my Nerium Store order, now that it has been placed?
- What is the currency price of items online?
- How do I pay for my order?
- When does my credit card get charged?
- What is a pre-authorization?
- Does my billing address have to match the address on file with the credit card?
- Shipping Transit Times
- How long will it take to produce my order before it ships?
- Can I ship my order to my P.O. Box?
- Can I ship to more than one location on one order?
- Why didn't I receive my order this weekend even though I selected an expedited service?
- What is FedEx International Mail?
- How does FedEx International Mail work?
- Should I ship to my PO Box when using FedEx International Mail?
- How long does FedEx International Mail take for delivery?
- Will I receive tracking information if I ship with FedEx International Mail?